Rai, Urmila <br/><br/>
Business communication 
Urmila Rai 
 - 9th ed. 
 - Mumbai  Himalaya publishing House  2007 
 - 427p. 
<br/><br/><label>ISBN: </label>81-8318-438-3 
<br/><br/><label>Dewey Class. No.: </label>651.7  / RAI